Resume for Lisa P. Tulchin

Highlights of Qualifications

• Experienced trainer/educator who creates a dynamic and engaging classroom experience.
• Instructional designer who quickly develops focused curricula and easy to use training materials.
• Acted as formal and informal bilingual docent in a variety of museum settings.
• Proven track record working on fast-paced high-pressure change management projects.
• Excellent public speaking skills and comfortable working with diverse audiences.
• Fluent in Spanish, familiar with Portuguese.  Worked with people from Latin America and Europe.

Work Experience

Nutmeg Business Solutions & CafeFAQ, Training Consultant and Tech Writer

Sample of clients:

• Apogee Solutions, Inc.—Development and Training consultant specializing in Salesforce.com and Siebel.
• Axway—a multi-national corporation specializing in supply chain solutions.  As contract Instructional Designer worked with the Sales Academy team to design B2Bi eLearning course.
• CallWave—Updated online help and quick start guides for May 2009 relase.
• Evantec—Deployed Siebel 8.0 training via vILT to client’s EMEA sales team.
• Social Enterprise Associates—Worked on VISTA briefcase update with SEA and Wall Street without Walls.  Desktop publish using Adobe Photoshop and Illustrator as required.
• Woodrow Wilson International Center for Scholars, Latin American Program—copyedit and translate articles and chapters from Spanish and Portuguese into English.  Using Quark Xpress and PageMaker, prepare books and newsletters for publication.

FUZEBox (formerly CallWave), Inc., San Francisco, California, Application Trainer

Single-handedly designed, developed, and created training solutions for CallWave product line:  FUZE (SaaS online collaboration tool) and WebMessenger (mobile business communications).

• Collaborated with engineering and marketing to understand development roadmap and ensure training related support material aligned with business needs and expectations.
• Designed, created, and updated all training related support material (elearning as well as classroom-based training) end to end.
• Mastered FUZE Web, FUZE BlackBerry, and WebMessenger Blackberry & iPhone within one month.
• Provided internal training for customer support and sales on FUZE and WebMessenger.
• Hosted online training sessions using FUZE Web and demonstrated FUZE at MacWorld.
• Learned company’s build of Salesforce.com in order to train new hires.

Wachovia Mortgage, FSB / World Savings & Loan, Mortgage Support Group, Oakland, California

Mortgage Performance Consultant

Designed, developed, and deployed World Savings & Loan’s (WS&L) retail mortgage department’s North American laptop conversion program.  Training impacted about 450 employees in three months after the pilot.

• Analyzed knowledge gaps and created a training agenda that would meet learning objectives in one week.
• Designed and then created the instructional materials and job aids used in the project in 2-3 weeks using SnagIt, MS Word, and Adobe Acrobat Professional.
• Developed a training schedule that would allow one trainer (or a team of two trainers) to train 390 employees in 3 months.
• Delivered training to both originators and managers at all skill levels, reaching all Western and Central states employees in 3 months.

Sr. Training Specialist

Created, designed, and delivered performance-based technical training.  Collaborated with other departments regularly to ensure the training needs of field employees were met.  Also delivered traditional classroom-based training classes, coordinating sessions with LMS.  This training covered any Company standard software (MS Office–including Visio and Publisher, MS Project, Crystal Reports, Dreamweaver, Acrobat Professional) and was available to all employees.

• Developed field learning requirements and objectives through research of business best practices and interviews with senior managers.
• Outlined and designed 2 separate curricula of related courses and designed stand-alone courses on an ad hoc basis, always working under aggressive deadlines.
• Provided instructional design direction to junior team members, including editing, copyediting, and conducting quality assurance on their work.
• Delivered training in the classroom, virtually (using LiveMeeting), or one-on-one, troubleshooting computers in the field as needs arose during training.
• Partnered with other training departments to roll out web based proprietary program in Northern California.
• Served as departmental Subject Matter Expert, working closely with department help desk, and coached field employees.

PC and Automated Loan Processing System (ALPS) Trainer

Project ensured all loan field employees had a minimum level of technical ability, which allowed WS&L to successfully deploy a new loan origination system across North America.

• Created training materials, including two instructor manuals and web-based post-training exercises, in one month.
• Developed technical skills assessment to judge training needs of field employees.
• Facilitated initial Train the Trainer session and then provided direction and leadership to 15 field trainers in 12 states, including coordinating training logistics for 17 sites in assigned territory.
• Delivered training to a minimum of 1000 employees, including some with no PC experience.

ProSearch, Oakland, California, Trainer

Facilitated mandatory orientation sessions at ProSearch, an EDD program for professionals searching for work.

Michael C. Carlos Museum, Atlanta, Georgia, Various Positions

• Researched objects on display in order to present half hour Food for Thought lectures.
• Worked on the interactive website Odyssey Online for the Education department.
• Verified information in collections database for Registrar. This included research of objects using museum files and other reference materials.

Littlefield Asset Management, Atlanta, Georgia, Business Manager

Ran business in order to allow David Littlefield to focus on research and portfolio management.  This ranged from creating and documenting basic business practices, to outreach to clients, and generating client reporting.

Spelman College, Atlanta, Georgia, Adjunct Instructor

Developed syllabi for and then taught Introduction to Art History and Art Appreciation classes for academic year 1996–1997 (total of 50 students each semester). Greatly expanded and updated quality of slide library.

Emory University, Atlanta, Georgia, Teaching Instructor

Developed syllabus (essay topics and exam questions) with teaching team and then led my own discussion section for Introduction to Art History (15 students each semester) – included grading all papers and exams.

Library of Congress, Hispanic Division, Washington, DC, Library Technician

In addition to regular administrative duties:

• Served as bilingual (Spanish and English) volunteer docent for special exhibits at the Library of Congress.
• Arranged all details of special events for division, including publicity and catering.
• Cataloging and research for the Archive of Hispanic Literature on Tape.
• Created a searchable database to help streamline decisionmaking for serial acquisition.

Software Experience

SharePoint, LiveMeeting, WebEx, GoToMeeting, Adobe Connect, WordPerfect Office Suite, Lotus Notes, RightFax, Adobe Acrobat Professional, Adobe PageMaker, Adobe Illustrator, Adobe Photoshop, Adobe Flash, Adobe InDesign, Adobe Fireworks, Adobe Captivate, TechSmith Camtasia, TechSmith SnagIt, Dreamweaver, Coda, Quark Xpress, iShowU, ScreenMimic, Blackberry simulator, iPhone simulator, MS Office 2003 & 2007 (includig Access, Visio & Publisher), MS Project, ACT, Salesforce, Siebel 8.0, MS FrontPage, FileMaker, Crystal Reports, PeopleSoft, Mac and Windows OS.

Education

ASTD Golde Gate Chapter, Foundation Series, San Francisco, CA
Emory University, MA, Art History, Atlanta, GA
Vassar College, A.B. Latin American Studies, Poughkeepsie, NY